Informace o programu
This program improves the ability to provide a unique customer experience – a key factor for customer satisfaction and loyalty. Following this path, the participants discover all the elements needed to achieve this, from effective communication to complaint handling.
All those who would like to improve their ability to provide an Excellent Customer Experience.
Discovering excellence in customer experience
The power of storytelling
Excellent customer experience in person, via telephone and email
Handling customers’ objections
Dealing with difficult situations
Integrated digital learning path available for 6 months
Interactive learning resources